Frequently Asked Questions
Find answers to common questions about CementFi, our products, and services.
General Questions
What is CementFi?
CementFi is Nepal's first digital cement marketplace that connects cement manufacturers directly with buyers. We provide real-time pricing, quality assurance, and efficient delivery services.
How does CementFi work?
CementFi allows you to browse cement products from various manufacturers, compare prices and specifications, place orders online, and get them delivered to your location. We eliminate middlemen, ensuring better prices and quality.
Do I need to create an account to place an order?
Yes, you need to create an account to place orders. This helps us track your orders, provide personalized service, and ensure secure transactions.
Products & Pricing
What types of cement do you offer?
We offer various types of cement including OPC (Ordinary Portland Cement), PPC (Portland Pozzolana Cement), and PSC (Portland Slag Cement) from Nepal's leading manufacturers.
How are your prices determined?
Our prices are based on direct negotiations with manufacturers, eliminating middlemen and passing the savings to customers. Prices are updated regularly to reflect market conditions.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk orders. The discount varies based on the quantity and type of cement. Please contact our sales team for more information.
Orders & Delivery
What areas do you deliver to?
We currently deliver exclusively to Butwal and Tilottama in the Rupandehi district of Lumbini province. We do not offer delivery to other cities or regions in Nepal at this time.
How long does delivery take?
Delivery time depends on your location and order quantity. Typically, orders are delivered within 24-48 hours in major cities and 2-4 days in other areas.
Can I track my order?
Yes, once your order is confirmed, you'll receive real-time updates on its status through our platform. You can track your order from processing to delivery.
What if I receive damaged products?
If you receive damaged products, please report it within 24 hours of delivery. We'll arrange for replacement or refund as per our returns policy.
Payment & Security
What payment methods do you accept?
We accept various payment methods including bank transfers, digital wallets (eSewa, Khalti), and cash on delivery for select areas.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. We do not store your payment details on our servers.
Do you offer credit terms for businesses?
Yes, we offer credit terms for registered businesses after a verification process. Please contact our business team for more information.